Privacy Policy

This Privacy Policy describes how Junk Lift Pro (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects information from visitors to our website at https://junkliftprola.com and users of our services. By using our website or submitting information through our forms, you agree to the practices described in this policy.

Information We Collect

Information You Provide Directly

When you submit a consultation request, contact form, or otherwise communicate with us, we may collect the following information:

• Full name
• Phone number (including mobile number)
• Email address
• Mailing address or zip code
• Service requested and project details
• Project timeline preferences
• Any additional information you choose to provide in messages or project notes

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, device type, operating system, referring URL, pages viewed, and the date and time of your visit. This information is collected through cookies, server logs, and similar technologies.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to consultation and estimate requests
• To communicate with you about your project via phone, email, or text message
• To send appointment reminders and project status updates via SMS
• To send promotional offers and service-related communications (only with your express consent)
• To improve our website, services, and customer experience
• To comply with legal obligations

Text Messaging and Mobile Information

If you provide your mobile phone number and consent to receive text messages from Junk Lift Pro, we may send you SMS messages related to your service request, including appointment confirmations, project updates, estimate follow-ups, and promotional offers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

Mobile information may be shared with service providers who assist us in delivering messages (such as our SMS platform provider), but only for the purpose of transmitting messages you have consented to receive. These service providers are contractually prohibited from using your information for any other purpose. This limited sharing for service delivery does not constitute sharing for marketing or promotional purposes.

You may opt out of text messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further texts will be sent. You may opt back in at any time by replying START or by submitting a new request through our website.

Message frequency varies based on your project status and communication preferences. Message and data rates may apply. For help with our messaging program, reply HELP to any message or contact us at (818) 793-5494 or info@junkliftprola.com.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who perform services on our behalf, such as CRM systems, scheduling software, SMS delivery platforms, and payment processors. These providers are contractually obligated to protect your information and may only use it for the purposes we specify.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email or a prominent notice on our website of any change in ownership or use of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide our services, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When your information is no longer needed for these purposes, we will securely delete or anonymize it.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. You may control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of promotional communications
• The right to opt out of text messages by replying STOP at any time

To exercise any of these rights, contact us at info@junkliftprola.com or call (818) 793-5494.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To make a request under the CCPA, contact us at info@junkliftprola.com.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: info@junkliftprola.com
• Phone: (818) 793-5494